Job Information
GE Appliances, a Haier company Senior Sales Operations Representative – The Home Depot in Louisville, Kentucky
Description
Job Location
USA, Louisville, KY
Job Posting Title
Senior Sales Operations Representative – The Home Depot
The Challenge
The sales operation specialist leads GEA’s efforts for escalated issues from
THD while working cross functionally to provide resolution. This role can be in Louisville, KY or remote.
What you will Do
Provide operational support for the Home Depot National Account Team to include: Core responsibility is managing all THD Escalations for Delivery/Service by working closely with Local Delivery Team/Service Organization
Closely work with GEA ASI Call Center Home Delivery Team in Rapid/Memphis to drive resolution on escalations in a timely manner.
Available for customer (e.g. retail hours, weekends, holidays) with access to systems in case issues arise (main point of contact for issues)
THD vendor liaison for delivery issues
Mentored to cross train on all THD processes/issues/resolutions
Escalation contact for Area Sales Managers
Work Cross-Functionally with Delivery Agents to drive resolution
What you need to Succeed
5 years of experience in sales, operations, customer service or related experience
Demonstrated problem solving skills
Bachelor degree or equivalent business experience
GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
REQNUMBER: REQ-12453